Refund Policy

Introduction

At AZParenting Course Limited (“we,” “our,” “us”), we strive to provide high-quality parenting coaching services to our clients. We understand that sometimes situations arise where you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be provided.

Refund Eligibility

Refunds for our services are available under the following conditions:

  1. Service Dissatisfaction:
    • If you are not satisfied with our services, you may request a refund within 14 days of your initial purchase. To be eligible for a refund, you must provide a detailed explanation of your dissatisfaction.
  2. Cancellation of Services:
    • If you need to cancel a service, such as a coaching session, you must notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service will not be eligible for a refund.
  3. Technical Issues:
    • If you experience technical issues that prevent you from accessing our services, and we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Services that have already been completed.
  • Digital products or downloadable content once accessed or downloaded.
  • Special promotions or discounted services, unless otherwise stated in the promotion terms.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us:
    • Send an email to contact@azparenting.co with the subject line “Refund Request.”
    • Include your full name, contact information, purchase details, and a detailed explanation of your reason for requesting a refund.
  2. Review Process:
    • Upon receiving your refund request, we will review your case and notify you of the approval or rejection of your refund within 7 business days.
  3. Refund Approval:
    • If your refund is approved, we will process the refund to your original method of payment. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider’s policies.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Us

If you have any questions about this Refund Policy, please contact us:

  • By email: contact@azparenting.co
  • By mail: AZPARENTING COURSE LIMITED, 27 Old Gloucester Street, London, England, WC1N 3AX

Thank you for choosing AZParenting Course Limited. We are committed to providing you with the best possible service and support.